Contact

We’re Here to Help

Thank you for choosing Rustic Farmhouse Decor. Whether you have a question about your order, need help with a product, or just want to share some feedback, we’d love to hear from you. Use the guide below to find the fastest path to an answer.

Contact Us by Email

Email is our primary support channel and the best way to get a detailed response. Send your message to hello@rusticfarmhouse.shop and include your order number if your question is order-related.

Response Time

We respond to all emails within 1–2 business days (Monday–Friday, excluding holidays). Messages received over the weekend are answered on the following Monday.

Quick Answers & Policies

Many common questions are covered in our policy pages below. Checking these first is often the fastest way to get the information you need.

• Shipping Policy — processing times, carriers, delivery estimates, and tracking info.
• Refund & Return Policy — eligibility windows, how to start a return, and exchange options.
• Subscription & Cancellation Policy — how to manage, pause, or cancel a subscription.

Before You Reach Out

A few tips to help us resolve your question as quickly as possible:

• Include your order number (found in your confirmation email).
• Describe the issue clearly and attach a photo if it’s about a damaged or incorrect item.
• Let us know your preferred resolution — replacement, refund, or store credit.

We appreciate your patience and look forward to making things right for you.